Two champions for your
customer conversations.

A chatbot reacts. It waits for a visitor question, gives an answer from what it knows, and stops. An AI Online Employee acts. It opens conversations, drives them toward a specific outcome (a booked call, a qualified lead, a completed quote) and offers a written summary emailed to the visitor. Chatbot = 24/7 receptionist. Employee = 24/7 sales assistant.

Pick a chatbot if most of your website traffic just needs quick answers to common questions and you want to catch leads outside working hours. Pick an AI Online Employee if visitors need help choosing, comparing or configuring — a service consultation, a product recommendation, a bespoke quote. Not sure? Start with the chatbot; upgrading later is straightforward.

The AI Online Employee costs more up front because of the voice, animated avatar and goal-driven scripting. A Starter chatbot build is the cheaper of the two; an AI Employee is scoped per role and costs more up front. The monthly fee is similar for both. Both are quoted after a free call. The Employee usually pays for itself faster if you sell higher-value services because it converts more visitors into calls.

Yes. Some clients run a chatbot on general pages (answers FAQs, catches after-hours leads) and an AI Online Employee on a specific service or sales page (handles the pitch and books the meeting). Both share your business training so nothing has to be maintained twice. You pay the setup fee for each and one combined hosting fee.

Yes. It has a natural-sounding voice (options for accent and gender) and an animated face that lip-syncs to what it is saying. Visitors can chat by typing or by speaking. Most visitors on desktop stay typed, but voice is a huge deal on mobile — you get significantly higher conversation completion rates for the same page traffic.

You review 5 to 10 sample conversations before it goes live and tune the tone, energy and script. Once live, every conversation is transcribed and emailed to you so you can spot weak spots. Retuning is included in the monthly plan and typically ships within a working day. The Employee gets sharper every week without you having to manage it.

Every conversation ends with the AI offering the visitor a written summary of what was discussed and any next steps — usually a quote, a booking link or a promise of a callback. When they accept, their email plus the transcript comes straight to you. You do not have to log into a dashboard to see what is happening; it all lives in your inbox.

Yes. Everything the chatbot has learned about your business — the training on services, prices, tone, FAQs — transfers to the AI Employee build. You pay the setup difference between the two products (not double), and the transition is usually complete within a week. Existing leads and transcripts move across with you.